How can we help?
You may contact us by email at any time with questions or problems regarding any of our products. Additionally, the following resources are at your disposal for help or information:
FAQ SuperEasy Video Converter
Yes, this is possible, but you require a suitable source filter. Please search Google for "Quicktime Alternative" and install it.
Yes, this is possible, but you require a suitable source filter. Please search Google for "Real Alternative" and install it.
Yes, this is also possible, but you require a suitable source filter. Please install a filter from the following page: http://www.matroska.org/downloads/windows.html
Make sure to finalise your DVD. Otherwise the DVD cannot be loaded at the computer.
Our software does not create videos for Quicktime. :) Problems may occur when you try to play your files on the PC. Please copy your files first to the designated devices before you judge the quality of a video. Thank you!
Please use always the current version of iTunes. Via "File" and "Import" you can add the videos to your data base and synchronise them for your device.
Please use iTunes to update your iPod to the current firmware. Very old firmware-versions of 2006 may be incompatible to our videos.
Please connect the devices via USB cable to your computer and establish the communication. You can then copy the videos to the "video" directory.
The following data carriers can read the videos on PS3: CD, DVD, Blu-ray, Memory Stick or all other supported memory cards. Alternatively you can connect the PS3 via network to your computer. It generally applies: please copy the videos to the local hard disk of PS3. Otherwise it may happen that the speed of data transfer is too low and problems occur.
Xbox 360 can read videos of the following data carriers: CD, DVD, HD DVD (if existing) and media connected via USB.
Yes, please use the "Windows Mobile" profile.
Please copy your created videos to an SD memory card and insert it to Wii. Then select photo channel where you can view the movies.
Please install .net 2 Framework and Windows Installer 3.1:
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=0856eacb-4362-4b0d-8edd-aab15c5e04f5
and
http://www.microsoft.com/downloads/details.aspx?familyid=889482fc-5f56-4a38-b838-de776fd4138c&displaylang=en
We also recommend the installation of Windows Media Player 11:
http://www.microsoft.com/windows/windowsmedia/player/11/default.aspx
